Frequently Asked Questions
Find answers to common questions about our services
What are the account specifications?
You can view the account specifications directly in the trading platform. In MetaTrader, to check instrument specifications, open Market Watch (Ctrl+M), right-click on the instrument, and select 'Specification.'
Please make sure to review the details and conditions of each instrument you trade.
The leverage we offer is up to 1:100 and cannot be increased.
You can find symbol specifications and trading hours on the Symbols site, and platform maintenance schedules and important updates on the Trading Updates site.
Please make sure to review the details and conditions of each instrument you trade.
The leverage we offer is up to 1:100 and cannot be increased.
You can find symbol specifications and trading hours on the Symbols site, and platform maintenance schedules and important updates on the Trading Updates site.
Updated: 4 months ago
Which platforms can I use for trading?
You can trade your Trading PLUS Step 1, Trading PLUS Step 2, and Trading PLUS Account on MetaTrader 5, and cTrader will be available soon.
In general, the use of VPN/VPS services is allowed, except when accessing MetaTrader and cTrader accounts from within the United States. Clients traveling to the U.S. should avoid logging into their MetaTrader or cTrader accounts while there.
In general, the use of VPN/VPS services is allowed, except when accessing MetaTrader and cTrader accounts from within the United States. Clients traveling to the U.S. should avoid logging into their MetaTrader or cTrader accounts while there.
Updated: 4 months ago
How does the Trading PLUS technical infrastructure work?
Trading PLUS provides simulated trading services and educational tools designed for traders. From the beginning, our aim has been to create an environment that closely mirrors real market conditions throughout the Evaluation Process, Free Trial, and Trading PLUS Account stages. In the Free Trial, you can experience our trading setup at no cost, and we highly recommend testing it before moving forward with the Evaluation Process.
Updated: 4 months ago
Are there differences in execution for different clients?
No, all execution settings are the same for every client, whether they are on a Free Trial, Trading PLUS Step 1, Trading PLUS Step 2, or a Trading PLUS Account. We do not differentiate between client groups. Every client enjoys identical execution and account settings on the trading platform, with no variations at any stage, regardless of their trading performance.
Updated: 4 months ago
Can I experience execution delays?
Execution delays are a natural part of real market trading and occur across all trading platforms and servers. To simulate this on Trading PLUS’s servers, we apply a delay of up to 200 ms. Other factors that can influence execution delays include your geographical distance from the server or data centre, the quality of your internet connection, and overall latency. These delays are applied consistently to all users on the platform and are not personalized for individual clients. You can monitor your execution speed in the journal section of your platform terminal.
Updated: 4 months ago